I have been a customer for over 20 years and don't remember of ever having a complaint about service. They have been able to take care of my needs within a reasonable period of time. I feel like I know and am friends with quite few people that are in their organization. When I call, I get a person that knows me and where I live.
The company is located 38 miles from my house, but in my opinion, the distance has not created any problems for excellent service or availability. I have recommended Solaire to a number of my friends and family. I know my son is very happy with a new installation for him they did and their service.
Ownership and technicians are knowledgeable, courteous, and professional. If asked, they take time to explain their service and give you options, if available. I have ordered some parts, filters, through them and when they are in the area, they drop them off.
If you like friendly people who are available in a reasonable time, that know their business, you will like Solaire.